Frequently Asked Questions (FAQs)
Find answers to the most commonly asked questions about setting up your online store, managing orders, subscriptions, payments, AI features, and more on Dash to Cart. Whether you're just getting started or scaling your business, this FAQ hub will guide you every step of the way.
Once your store handle is created (e.g., mystore.dashtocart.io), it cannot be changed. This unique handle is tied to your store's identity. Please choose carefully during setup.
The store's country and base currency are set up when you create your store. This configuration is part of your Stripe account, and you cannot update it in the General Settings. To make changes, you'll need to do so directly in your Stripe account.
The store handle is part of your store’s URL, while the friendly name is the public name customers see on your storefront. You can only update the friendly name in General Settings, and it affects your store's branding.
Navigate to Settings → General → Links to add URLs to your Instagram, TikTok, Facebook, or website. These links boost your brand’s online visibility and make it easier for customers to connect with you.
To upload your store icon, go to Settings → Storefront → Icon. This image appears across your dashboard and on some storefront components. Recommended format: PNG or JPEG. Keep the design square for best fit.
In Storefront Settings, you can add a store description to help customers understand your brand, and an announcement text for time-sensitive updates like sales or delivery notices. Both appear at the top of your storefront.
Toggle “Show Statistics Badges” under Storefront Settings to display live analytics like daily visitors, total products and collections directly on your homepage.
Yes. Under Storefront → Integrations, you can connect:
- Google Analytics 4 for site tracking
- Meta Pixel for Facebook/IG ads
- TikTok Pixel to track TikTok ad performance
- Google Tag Manager to manage scripts easily
Just click your preferred tool and follow the setup instructions.
Your storefront banner should be 720×300 pixels in a 12:5 aspect ratio. Upload it under Settings → Storefront → Banner to display a promotional or branding image on your homepage.
Store badges highlight special qualities like Ships Worldwide, Women-Owned, or Eco-Friendly Packaging. You can select up to 2 badges under Storefront → Store Badges. They display prominently to help build trust with customers.
Go to Storefront → Custom Scripts and paste your code snippet (e.g., Chatbots, custom pixels) in the field. Choose where the script should be injected (e.g., <body>). Use this to run marketing tools not natively integrated.
Yes, by selecting badges such as Eco-Friendly Packaging, Sustainably Made, or Women-Owned, you can showcase your store’s values. These badges help customers connect with brands that align with their preferences.
To accept payments, go to Settings → Business, and connect your Stripe account. You’ll be redirected to Stripe’s secure onboarding flow. Once connected, you can accept cards, Apple Pay, GrabPay, and more.
Yes, Dash to Cart allows you to specify a different Support Email from your business email. This helps you manage customer inquiries and keep operations and customer service separate.
You’ll need to enter a Business Name, Business Email, and Support Contact Info under Settings → Business. These details help validate your store, send customer notifications, and ensure legal compliance.
Your Support Address is optional but recommended for transparency and customer trust. It can be a business address or pickup location, visible to buyers for support or physical correspondence.
To set your shipping origin, go to Settings → Shipping & Pickup → From Address. This is the address shown as the sender for all outgoing parcels and should match your fulfilment location.
Your Shipping Address is used for delivery labels and shipping out orders.
Your Pickup Address is what customers see when they choose self-collection. Both can be the same or different, depending on your operations.
Yes. Add clear instructions under Pickup → Instructions. You can include pickup hours, contact number (e.g. WhatsApp), unit number, or parking directions. This info appears on the customer’s checkout and order email.
Currently, Dash to Cart supports one pickup address per store. If you have multiple locations, we recommend using order notes or custom checkout instructions to coordinate manually.
Yes! You can toggle on the Pickup option in Settings → Shipping & Pickup. Once enabled, enter your pickup address, location pin, and pickup instructions (e.g. time slots, contact number).
In the Pickup section, you can use the searchable map to pin your pickup location accurately. The latitude and longitude will auto-populate so customers can find your location easily.
Ensure that you’ve enabled the Pickup toggle, filled in all address fields, and pinned your location on the map. Missing fields or an inactive toggle will prevent it from appearing.
Keep your instructions short, clear, and include key info like:
- Pickup hours (e.g. Weekdays, 9 am – 9 pm)
- Contact method (e.g. WhatsApp number)
- Unit number or special access instructions
This ensures a smooth self-collection experience for customers.
To add a shipping rate, go to Settings → Shipping Rates and click the + Rate button. You’ll be able to set the country, delivery time, price, and conditions. Make sure to toggle the rate as Enabled before saving.
When adding a new shipping rate, use the “Time Guaranteed” toggle to mark the delivery window as guaranteed. This gives buyers confidence in delivery speed and may reduce cart abandonment.
Yes. You can create separate shipping rates for specific countries or use the “Rest of world” option. This helps customise delivery pricing for local and international customers.
Yes. Under Condition Based On, choose “Weight” to set tiered shipping fees. For example, charge $3 for orders above 15kg and offer free shipping for orders below 5kg.
To create a new role, go to Settings → Roles and click the + Role button. Enter a role name (e.g. “Marketing Manager”, “Support Staff”) and click Submit. You can later assign this role to team members in the Members tab.
Yes. Existing roles (excluding the default "Owner") can be edited or removed by clicking the “…” menu beside each role name. Make sure no active members are tied to the role before deleting.
The Owner has full access to all store settings, including billing, user management, and app integrations.
The Admin typically has access to day-to-day operations like order management, product uploads, and fulfilment, but not sensitive settings unless customised.
You can assign specific permissions like:
- View or Manage Orders
- View or Manage Products
- Access to Integrated Email Usage
- Manage Coupons, Collections, or Sale Sessions
- Control Shipping Rates
This granular control ensures your team only accesses what’s necessary.
To invite a team member, go to Settings → Members, click + Invite, enter their email, and assign a role (e.g. Admin, Marketing). The user will receive an invitation to join your store dashboard.
Yes. In the Members list, you’ll see the Joined At column showing the date and time each user accepted their invitation and became part of your team.
Roles are customisable in Settings → Roles. You can assign roles like Admin, Support, or Marketing. Each role has its own permissions (view/manage products, orders, coupons, etc.), which you define when the role is created.
Once invited, the member will receive an email with instructions to join your store. Upon accepting, their account will appear in your Members list with the assigned role and contact info.
The Dashboard provides a snapshot of your store’s performance: pending orders, product count, collections, total balance, payments, payouts, live sale sessions, and analytics insights like traffic and bounce rate.
A success fee is the platform fee that sellers on our free plan must pay every two weeks. When the payment for the success fee is due, you will see a blue notification at the top of your dashboard.
The “Get Analysis Insights” button uses AI to automatically generate smart recommendations from your store data, such as low-performing products, high-exit pages, and time-based traffic trends. This helps you make fast, data-driven decisions to optimise sales and engagement.
Yes. Under Product Cart Interaction, you'll see which items were added to cart and how many times. This is useful for understanding interest vs. actual conversions and adjusting product descriptions or pricing.
In the Dashboard → Overview tab, under Payments and Payouts, you’ll see each successful transaction and the payout schedule. It includes order amount, payment status, and Stripe payout destination.
Under the Payouts section, you’ll see scheduled Stripe payout amounts, status, and bank details (masked). The dashboard also estimates your next payout date and total balance.
You can filter analytics using the dropdown at the top right of the Analytics tab. Select time frames like Last 24 Hours, This Week, Last 30 Days, or even Last 12 Months to view trends and track seasonal performance.
The Referrer section tells you where your visitors came from (e.g. direct, search engines, social media), while Device/Model/Vendor shows if users are browsing on mobile or desktop. Use this data to fine-tune your ad targeting and mobile experience.
Go to the Customers tab on the left sidebar. You’ll see a list of all your buyers, including their contact info, order history, abandoned cart status, and saved product count.
In the Customers tab, click the Recover button next to a user with an abandoned cart. This opens a pre-filled email you can customise and send to encourage them to complete their checkout.
Dash to Cart allows you to target by:
- Has Abandoned Cart
- Has Recently Completed Orders
- Has Completed at Least 1 Order
- Has Recently Added Product to Wishlist
These segments help you run more effective and personalised campaigns.
No, the AI email marketing tools and sending credits are part of the paid plan. You’ll need to upgrade to access features like "Do Magic", email automation, and segmentation-based campaigns.
If a customer adds items to their cart but doesn’t complete the purchase, it shows “Yes” under Has Abandoned Cart. You can then click Recover to trigger a follow-up email.
Yes. Click the Promotional Email button, then choose customers or audience segments like Has Recently Completed Orders or Has Abandoned Cart to send targeted email campaigns.
“Do Magic” is Dash to Cart’s AI-powered writing assistant. It helps you generate promotional or recovery email copy instantly, saving time and improving effectiveness. Available for paid plan users with email credit balance.
If you set a reply-to email address in the email form, customer replies will go to that address directly. If left blank, replies may not be captured. Always fill it in for two-way communication.
Click the three dots next to an order and select ‘Detail’. You’ll see product, price, customer details, and shipping address in the Order Details page.
- Created: Order received, not yet processed.
- Completed: Order has been fulfilled and delivered.
- Cancelled: Order has been voided and will not be fulfilled.
To refund an order, go to the three dots menu beside the order > click ‘Refund’. Choose a reason (e.g., Requested by Customer, Fraudulent, Duplicate), then confirm. Refunds take 5–10 days to process.
The most used reasons include “Requested by Customer”, “Duplicate Order”, and “Fraudulent Transaction”. Dash to Cart makes it easy to select and log these during refund processing.
Go to the Products tab and click the + Product button. You can add a product name, short and full description, upload images, and set prices, variants, tags, stock, and shipping details.
Click on the Collections button under the Products page. You can group products by theme (e.g. “Best Sellers”, “Skincare”, or “Gifts under $20”) to make your storefront easier for customers to browse.
Tags are short keywords that describe your product. Start typing “...” and popular search terms will auto-populate to improve discoverability on your store and Google Search.
There’s no limit. You can add as many products as you need to a single Collection.
Physical products require shipping (e.g. skincare, apparel, food).
Digital products are downloadable or streamable items (e.g. eBooks, templates).
Click the “Setup” button under Variants when creating or editing a product. You can customise options such as Size (S, M, L) or Colour (Red, Blue, Black).
Yes! Use the “Do Magic” feature under the Full Description box. It will generate content based on your product title and short description. AI usage depends on your monthly subscription credits.
Make sure its visibility is set to “Visible”. Hidden products will not appear to customers browsing your online store.
It’s a time-limited sales event with a countdown and landing page—ideal for flash sales and livestreams.
- The public Sale Session page includes a countdown timer and notification opt-in.
After creating a session, click + Product, search, and add the items with optional discounts.
Use the Live Page URL or download the QR code and share it on TikTok Live, Instagram Live, or Google Meet.
Click on the + Coupon button on the top right of the Coupons page. Fill in the form with the coupon name, type (shipping or product discount), reduction type, validity dates, redeem code, and minimum purchase amount. Then click Submit.
Set Scope to “Shipping”, Reduction Type to “Percentage”, Amount to 100, and enter a minimum spend if needed (e.g. $100). You may also give it a redeem code like FREESHIP.
Visibility controls whether the coupon is shown to buyers. If set to Visible, it will appear on your storefront during checkout. If set to Hidden, buyers must manually enter the code to redeem the offer.
- Percentage gives a discount based on a % of the purchase or shipping.
- Fixed Amount deducts a flat dollar value off the total.
AI Tokens are credits you use to access AI-powered features in your store, like generating product descriptions, email campaigns, and more.
Go to your Dashboard sidebar, then look under:
AI Token Monthly Usages
Email Credit Monthly Usages
Click on either to see a detailed breakdown of:Total usage for the month
Number of times used
Average tokens or credits used per session
Email Credits are used when you send marketing or transactional emails via Dash to Cart, such as newsletters, abandoned cart reminders, or promotional campaigns.
Both AI Tokens and Email Credits reset at the start of every calendar month.