Privacy Policy
Last update: 24 January 2025
At Dash to Cart, protecting your privacy is a priority. This Privacy Policy explains how we collect, use, and safeguard your personal data when you engage with our platform. By using Dash to Cart, you consent to the practices outlined in this Privacy Policy.
1. Data We Collect
When using Dash to Cart, we may collect the following types of data:
1.1 Personal Information: This includes your name, email address, phone number, and payment details when you create an account, make transactions, or communicate with us.
1.2 Business Data: Information related to your store, such as product listings, sales transactions, and preferences.
1.3 Usage Data: Data about how you interact with our platform, such as your IP address, browser type, time spent on our website, navigation patterns, and device identifiers.
1.4 Cookies and Tracking Data: Information collected through cookies and similar technologies to improve your experience and enhance platform performance.
2. How We Use Your Data
We use your data for the following purposes:
2.1 Service Delivery: To provide, operate, and maintain our platform, including managing your account, processing transactions, and sending notifications.
2.2 Platform Improvement: To analyse usage trends, monitor performance, and enhance features, user experience, and customer support.
2.3 Marketing & Communication: To send updates, tips, promotions, and relevant information about our services to merchants, buyers, and browsers. You may opt out of marketing emails at any time using the unsubscribe link in our communications.
2.4 Security & Compliance: To ensure the security of our platform, detect and prevent fraud, and comply with legal obligations.
2.5 AI and Machine Learning: To use anonymised data to improve AI-powered features, such as product recommendations and automated email campaigns.
3. Sharing Your Information
We do not sell your personal data. However, we may share your information in the following circumstances:
3.1 Service Providers: With third-party vendors (e.g., payment processors, cloud service providers) who assist in operating our platform. These providers are obligated to protect your data and use it solely for the purposes specified.
3.2 Legal Obligations: When required by law, such as in response to subpoenas, court orders, or other legal processes.
3.3 Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.
3.4 Merchants and Buyers: When a transaction occurs, relevant data (e.g., shipping address, contact details) is shared between merchants and buyers to facilitate the purchase process.
4. Data Retention
4.1 Retention Periods: We retain your personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
4.2 Inactive Accounts: Data associated with inactive accounts, including sales transactions, assets, and product reviews, will be permanently deleted from our system after 2 years unless a deletion request is submitted.
5. Data Security
We implement industry-standard security measures to protect your data, including:
Data encryption during transmission and storage.
Secure servers and access controls.
Regular security assessments and vulnerability testing.
While we strive to protect your data, no method of transmission over the internet is completely secure. Users are encouraged to take precautions to protect their accounts.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
6.1 Enhance User Experience: By remembering your preferences and streamlining navigation.
6.2 Analytics & Performance: To monitor user behaviour, identify trends, and improve our services.
6.3 Advertising: To deliver targeted advertisements and retarget users based on their interactions with the platform.
You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of some platform features.
7. Your Data Rights
You have the following rights regarding your personal data:
7.1 Access & Correction: Request access to the personal data we hold about you and correct inaccuracies.
7.2 Deletion: Request the deletion of your personal data, subject to legal obligations that require retention.
7.3 Marketing Preferences: Opt out of marketing communications by following the unsubscribe instructions in our emails.
7.4 Data Portability: For merchants, request a copy of your store data in a structured, machine-readable format.
To exercise these rights, contact us at the email provided below.
8. Cross-Border Data Transfers
For users outside Singapore, your data may be transferred to and processed in Singapore or other countries where we operate. We ensure such transfers comply with applicable legal requirements, such as standard contractual clauses under the GDPR.
9. Third-Party Links
Our platform may contain links to third-party websites. These external sites operate under their own privacy policies, and we encourage you to review them. Dash to Cart is not responsible for the privacy practices of third-party sites.
10. Children’s Privacy
Dash to Cart is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take steps to delete it promptly.
11. Data Breach Notification
In the event of a data breach, we will notify affected users promptly and, where required by law, inform relevant authorities within 72 hours of discovering the breach.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or our business practices. When changes are made, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy regularly to stay informed about how we protect your data.
13. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your data, feel free to contact us at:
Dash to Cart Support
Email: contact@dashtocart.io
Address: 71 Ubi Rd 1, #06-39 OXLEY BIZHUB, Singapore 408732