Return & Refund Policy

Last update: March 30, 2026

We want you to be satisfied with your purchase. If there is an issue with your order, you may request a return or refund under the conditions below.

Return Window

You may request a return within 7 days of the delivery date.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • All accessories, tags, and free gifts (if any) must be included
  • Proof of purchase (e.g. order number) is required

3. Reasons for Return

Returns may be accepted under the following circumstances:

  • Item is defective or faulty
  • Item received is incorrect (wrong product, size, or variant)
  • Item is damaged during delivery

4. How to Request a Return or Refund

To request a return or refund, please contact the merchant directly:

You can find the merchant’s contact details in the “Contact us via” section at the bottom of the store page.

When contacting the merchant, please include:

  • Your order number
  • The reason for the request
  • Supporting photos (if applicable)

The merchant will review your request and provide further instructions.

5. Return Method

Returns are handled directly by the merchant.

Depending on the merchant’s instructions, returns may be completed via:

  • Mail / courier return, or
  • Other methods as agreed between you and the merchant

6. Return Shipping Cost

  • If the return is due to a defect, damage, or incorrect item, return shipping will be covered by the merchant
  • For other reasons, return shipping costs may be borne by the buyer, unless otherwise agreed

7. Refund Process

Once the return is approved:

  • The merchant will process the refund via the original payment method
  • Refunds typically take 5 to 10 business days to appear in your bank or card statement

8. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, opened, or damaged by misuse
    Items not returned in original condition
    Any items specified by the merchant as non-returnable

9. Order Cancellation

  • Orders that have not been processed or shipped may be cancelled
  • If payment has already been made, cancellation may result in a refund
  • Once an order has been fulfilled or shipped, cancellation may not be possible, and a return request should be submitted instead

10. Important Note

Dash to Cart is a platform that enables merchants to sell their products. All returns and refunds are handled directly between the buyer and the merchant.

11. Contact

For any return or refund enquiries, please contact the merchant directly via the store’s contact details.